FAQ

I'm currently managing my own listing. Can you take it over?

Of course! Contact us via the online form, call us or send an email to info@airbnbhandsfree.com.au and we will get you up and running in no time – Handsfree!

Do you offer your services Australia wide?

Currently we offer our services in Melbourne, Sydney, Brisbane, Gold Coast and Byron Bay.

 

I have never listed on Airbnb, can you get me online and hosting?

Absolutely, Contact us via the online form, call us or send an email to info@airbnbhandsfree.com.au and we will get you up and running in no time – Handsfree!

I have an empty apartment; do you offer design services or can you furnish it for me?

Yes we do! Airbnb Handsfree will supply and deliver everything you need to get up and running, We have a range of different design styles to suit any budget, just contact us or email info@airbnbhandsfree.com.au and we will put someone in touch with you.

Is Airbnb Handsfree insured should guests damage my property or if things are missing?

Insurance for damaged and stolen property is covered by Airbnb’s Host Protection Insurance, which will cover up to $1,000,000 AUD for any damage or stolen items caused by a guest.

Does Airbnb Handsfree provide 24/7 service?

For sure! Host response time to guest enquiries greatly affects your listing’s ranking. We guarantee to respond to all enquiries within 1 hour (usually more like a few minutes) no matter what time of day or night. Furthermore we understand that life happens! If your guest needs help at 2am we are always just a phone call away.

Can you communicate with guests under my name?

If you would like us to respond in your name, that is possible. However, our default (and what most of our customers request) is to open up guest communication by introducing ourselves under our own names and then indicating that we help you (the host) with your Airbnb. We find that if guests know you have a dedicated support team, they feel free to get in touch with questions or concerns at any time.

Can I use Airbnb Handsfree if I rent – not own – a property?

As far as ownership specifications, Airbnb Handsfree operates within Airbnb terms and conditions. On this topic, Airbnb invites anyone and everyone to list all types of properties. This applies to renters, too, as far as using Airbnb, but it may be a good idea to review your contract or double check with your landlord that it’s okay to accept Airbnb guests.

My property is listed on other sites besides Airbnb. Can Airbnb Handsfree prevent double bookings?

Yes! Many of our customers list their properties on multiple platforms, so this is no problem at all.

I’m going overseas and need to be totally handsfree. Are there any things that I will need to do?

At Airbnb Handsfree, we pride ourselves in giving hosts a truly handsfree experience, so whether you need a new kettle or the gutter cleaned, we will arrange it for you! The only thing we ask, is that you don’t worry about a thing and enjoy your time away!

Will Airbnb Handsfree increase the amount of money I earn from my listing?

Yes we will. In some instances we increase rental returns by up to 40% through our optimisation services.

What’s involved in your optimisation services?

There are two main goals for optimisation:

  1. Getting the highest price for your nightly rate: We use specialised software that tracks the ACTUAL peaks and troughs of supply and demand for properties just like yours in your area, so we know when to raise the price and when to drop the price. When setting your prices (reviewed daily) we also factor in day of the week, time of year, local events and your own availability.
  2. To optimise the amount of views your listing receives: Some of the methods we employ to ensure high search optimisation are; conducting daily price changes, constant calendar updates, we ensure all guest enquiries are answered within 60 min, maximise your page likes and support instant book.
What makes Airbnb Handsfree different from other Airbnb management services?

We could tell you how all of the team here at Airbnb Handsfree have travelled the globe and have been guests many times over and that we know exactly what guests want, but many other management companies have a similar story.

The main difference is not what we do but how we do it. There are a million and one ways things can go wrong and it takes clever systems and procedures to ensure all bases are covered, always.

Having a background in Mechanical Engineering and Software Engineering our Company Founder/Director has created a heavily systems focused and technology driven backend. The flow on effect of this is that our business and ultimately the management of your home runs like a well-oiled machine.

So although from the outside there may not appear to be large differences between companies, it’s whats on the inside that counts!

There are many competitors out there but rest assured none of them run their operations as smoothly, precisely and hassle-free as we do. With Airbnb Handsfree you will enjoy a truly handsfree experience.