Airbnb Property Management

Airbnb Property Management

Our Airbnb Property Management Service ensures total and complete management of your Airbnb listing, your home, your guests’ needs and of course – your needs! Our goal is to maximise your profits while ensuring the highest level of care for your guests and your home. To achieve this, we utilise a multifaceted management system.

Our dedicated team of receptionists are available 24/7, 365 days a year, always ready to answer a guest enquiry, take a guest booking or deal with any maintenance issues. In fact, we guarantee that our receptionist will respond to your guest within one hour no matter what time of the day they make contact.

But managing your guests is only half the equation to happy hosting. The other half is maximising your nightly rate. Our Airbnb management service utilises custom designed specialist software that tracks the ACTUAL peaks and troughs in supply and demand of Airbnb bookings within your neighbourhood for homes just like yours with ratings just like you. This enables us to price against your direct competition… neat, isn’t it! No algorithms here, we use real live data!

Now that you have a better idea how we care for your guests and how we make you more money it’s time to give you some insight as to how we care for you! We will appoint you a dedicated case manager. To give the highest level of service we limit the number of clients our listing managers work with, this means a personal dedicated point of contact for you at all times, and yes they are there for you AT ALL TIMES.

Our Airbnb Property Management Service can be broken down into three main categories:

Guest communication

Guest communication is the driving force behind your Airbnb success. Being a review based platform the speed and manner by which you communicate with your guests has the potential to either make them feel supported, cared for and attended to or just the opposite. 5 stars reviews are what we are all about so you can rest assured that our team of dedicated receptionists, as well as our Airbnb concierge service, will go the extra mile to make your guest feel the love. Apart from guaranteeing a response rate within one hour, we will, at a minimum make contact before check in (twice if your guest books more than 5 days in advance), shortly after check in, mid stay, the day before check out and the day of check out, and that’s just for confirmed guests. We will manage your guest reviews and handle the never ending (we hope!) stream of enquiries.

We understand that not all hosts want all guests. We all have different standards and different needs. We have our standard guest vetting protocol, but should your situation call for something different we will tailor a guest vetting and approval process to meet your needs.

Maintenance Support

Your home is your castle and nobody wants a broken castle. We take maintenance issues very seriously, a prompt and rapid response to maintenance issues not only ensures your home remains in good repair but gets your guests out of despair. If you don’t have a plumber, electrician or handyman, not a worry we have our own team of contractors ready to go should the need arise. You would always be our first point of contact should any issues pop up and together with your case manager we will formulate the best plan of action.

Aside from in-stay maintenance issues our Airbnb Cleaning Service constantly review the condition of your home. We will provide ongoing reports and notify you of any potential issues that may arise.

But maintenance doesn’t have to be major things, we take the smallest things very seriously too. Our Airbnb Property Management includes the little things, often it’s the little things that make the biggest difference. Should your guest notify us that the batteries in your TV remote are flat, or the toaster has stopped working, we’ll be over in a jiffy, batteries in hand or toaster under the arm.

Optimisation

Our optimisation tactics are our behind the scenes ninja moves. Never seen in daylight but never resting our team of optimisers work tirelessly to make sure your listing achieves its full potential. It’s thanks to their handy efforts that you will achieve up to 40% more revenue than standard DIY Airbnb property management. Constant monitoring of your nightly rates, your page views and your conversions enables our team to understand what’s working and what’s not. In other words, your listing is under a state of perpetual review.

Firstly, we optimise your nightly rate. Using our specialised software, we are constantly updating your calendar and altering your nightly rate to reflect market trends in supply and demand. Both these factors must be considered together. Most hosts assume that in a time of high demand the price should go up. However, if the supply is high, then it’s actually time to lower the price! Market trends, time of year, day of week and how far away a vacancy is from the present day are all factors under consideration when setting your nightly rate. Our Property Management Service ensures a totally dynamic pricing strategy.

Secondly, we optimise your search result. After all, there is no point having the optimum nightly rate if nobody visits your listing. There are a number of factors that play a part in determining whether you come up on page 5 or page 1 when people search for homes in your area. We ensure Airbnb SEO best practice at all times giving your listing the best chance of exposure. Some of the tactics employed are constant calendar updates. Airbnb love active listings. What better way to assess if a listing is active than by how frequently the calendar is updated. We are updating your calendar daily. Instant book; Airbnb love instant book. Our housekeeping Service is designed to fully support same day bookings and the instant book feature. Speed of response to enquiries, as you know by now, we have this one covered by our stellar team of receptionists. These are but a few of the ways our optimisation services help you go Handsfree!